I stumbled across a couple useful articles on e-commerce in my web travels that I’d like to share with you:
- E-commerce Freshman: Is Your Shopping Cart Before the Horse? — for newbies to the e-commerce space: if you haven’t got a good business plan in place, you’re not ready to go looking for a shopping cart. Sally McKenzie lists the things you need to think about BEFORE you go shopping for e-commerce providers.
- Reducing Post-Purchase Anxiety: Order Confirmation Emails & Thank You Pages – not only do good order confirmation e-mails and thank you pages help reduce post-purchase anxiety, they also reduce the risk of chargebacks. Here’s some good advice from Linda Bustos at Get Elastic.
